A. Any Australian mobile phone number that is currently active can be transferred or ported to Real Sim, we will do all the work for you and you don't need to let your current service provider know.
A. We will process your transfer/port of your phone number(s), which will tell your current provider that your numbers are no longer connected on their billing platform. They will then generate you a final invoice notifying you of any credits or debits.
A. You will know your number has successfully been transferred to Real Sim when your old service has stopped working. At this point, swap out your old SIM with your new Real SIM. If the service still isn't working, simply power cycle your phone by switching it off and on again. This is why it is important to keep your old service providers sim card in the phone so you will know exactly when the transfer has taken place. Please see the processing times below in regards to a number transfer:
  • Telstra and their service providers, 1 - 4 Hours
  • Vodafone and their service providers, 1 - 4 Hours
  • Optus and their service providers, 4 - 12 Hours
A. Firstly try turning your device off and on with your new Real sim card inserted, this is sometimes needed to finalize the connection process on the Optus network. Secondly your phone could be network locked if it was previously on the Telstra or Vodafone networks, in this case you will have to contact them to get your unlock code depending on when you purchased this handset initially there could be charges involved.
A. If you're still waiting for your service to start after porting your number(s), don't worry. This is often easily fixed with a simple power cycle by turning your phone's power off and on. If you're still without service there's a good chance the porting process is still underway. In this case it's simply a matter of waiting for transfer to finish, which can depend on which provider you're transferring from.
  • Telstra and their service providers, 1 - 4 Hours
  • Vodafone and their service providers, 1 - 4 Hours
  • Optus and their service providers, 4 - 12 Hours

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